iceblue is a leading Internet Aggregator who brings the services of over 1100 Internet Service Providers to its Customers in the form of an incredibly simple, reliable, and efficient platform for the pricing, provision and support of Internet Access circuits.
Our partner network coverage offers services in 210 countries and 4000 cities, and has the potential to reach every branch office, every customer site, and every retail outlet in the world.
We are a Wholesale Internet Provider that offers reliability, value and service assurance to our Customers.
Formed in 2014 by a team of telecoms professionals who recognised the need to source reliable carrier-grade Internet connectivity for customers in an intuitive, repeatable and scaleable way, iceblue has grown to become one of the most trusted partners for many of the world’s leading service providers.
An unrelenting focus on Customer Experience and Satisfaction
Providing accurate information first time, always
An open and honest dialogue always thinking of the customer relationship
We focus on how our products and services are supplied in such way as to ensure that they always meet or surpass customer expectations. Key Performance Indicators (KPIs) are set across all of our operations to enable real-time analysis of the customer experience from start to finish.
Our systems and processes align perfectly with our service offerings to provide accurate and up-to-date information for our customers. Being clear and concise gives our customer intelligent information and insight reducing any risk or impact that may occur during the installation or operation or our services.
Our customers value our authenticity and transparency, as they prefer to work with an organization that has an ethical, responsible and transparent approach. Our approach includes frequent and open communication with our customers and to always give clear and honest answers or explanations within our day to day correspondence.